👩‍💻Customer Support Chatbot Features

The ROOTS chatbot is a customer support tool designed to provide efficient and personalized assistance for users inquiring about the platform's content. The chatbot will be built using Tiledesk, a no-code chatbot builder, which will include canned responses and live agent features.

Features:

Canned Responses:

• Pre-written responses to frequently asked questions for quick and efficient support.

• Responses will cover topics such as account information, course details, pricing, and more.

• Responses will be customizable and editable to ensure accuracy and relevance.

Live Agent:

• Ability to transfer customers to live agents when needed.

• Customers can request a live agent at any point during their chatbot interaction.

• Relevant information will be collected and provided to the live agent for a seamless transition and faster issue resolution.

Benefits:

• Faster and efficient customer support through pre-written canned responses.

• Personalized assistance through live agent features.

• Reduced wait times and faster resolution of issues.

Overall, the ROOTS chatbot built with Tiledesk will provide customers with quick and efficient support through canned responses and live agent features, and Tiledesk's user-friendly interface and integration capabilities make it an ideal solution for building the chatbot.