🤖Chatbot

The ROOTS chatbot project will consist of two chatbots built using Tiledesk, a powerful chatbot platform that enables developers to easily create, test, and deploy chatbots for various use cases.

Introducing Our Two Chatbots: Oma and Alex

The first chatbot will be a customer support assistant named Oma and would be designed to help users with any issues they may encounter on the website. It will feature live agents and canned messages to provide fast and efficient support.

The second chatbot will be a language learning assistant named Alex. This chatbot will provide personalized and interactive language learning experiences by engaging users in natural conversations in English language. Alex will feature a variety of interactive learning tools like games and quizzes to make language learning fun and engaging.

Requirements:

• Natural Language Processing (NLP) Framework:

The chatbot will utilize the Tiledesk's built-in NLP engine that is capable of recognizing user intent and entities, as well as providing contextually relevant responses.

• User Interface:

The chatbot will have a conversational user interface designed to mimic human conversations. The interface will be user-friendly and easy to navigate, and will utilize Tiledesk's customizable chat interface.

• Integration:

The chatbot will be integrated with the Roots learning platform and will be accessible through the platform's user interface, leveraging Tiledesk's seamless integration capabilities.

• Testing and Deployment:

The chatbot will undergo rigorous testing using Tiledesk's testing framework to ensure that it functions as expected. The chatbot will also be tested regularly to identify and fix bugs and errors before deployment.

• Documentation:

The chatbot should be documented properly, including user documentation and technical documentation for the development team.

• Maintenance and Support:

The chatbot should be maintained and supported after deployment to ensure that it continues to function effectively. The development team should provide support for the chatbot and update it as necessary.

The Chatbot for Roots is an essential component of the language learning platform, providing personalized and interactive language learning experiences for users. By following the technical requirements outlined in this document, the Data team can develop a high-quality chatbot that will enhance the learning experience for users of Roots.